News in English     | 21.03.2018. 14:18 |

Modernization of tax administrations in BiH begins

FENA Press release

BANJA LUKA, March 21 (FENA) - Four tax administrations in Bosnia and Herzegovina signed today an agreement on the implementation of the project with the Swedish Tax Agency, with the main goal to improve the capacity of tax administrations and contribute to the transformation into modern and reliable tax administrations in BiH.

The agreement was signed, in the presence of the representatives of the Swedish Tax Agency, by the directors of the tax administrations of the Republika Srpska, the Federation of BiH, the Brčko District and the Indirect Taxation Authority of BiH.

The project will last three and a half years, until December 31, 2020. The total value of the project is 26.500.000 Swedish krona (5.4 million KM) and is financed by the Swedish International Development Agency - SIDA.

During 2015, the Swedish Tax Agency experts identified with employees in all four tax administrations in BiH the key areas common to all administrations in which progress is desired. The priority areas are changing the mindset of employees in tax administrations, taxpayer services and tax risk management.

In the area of changing the mindset of employees in tax administrations, special efforts are being made to build confidence in the relationship between the tax administration and the taxpayer, as well as the change in the behavior of tax officials and the strengthening of internal communication.

When it comes to services to taxpayers, the primary goal is to improve communication with taxpayers through the development of a service strategy - such as improving the function of the CALL Center, improving the websites and the like. In the part dealing with risk assessment, progress is desired in risk management models, in order to properly select the taxpayers that are mandatory to be controlled.

(FENA)
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